Privacy Policy

Meta Model Pty Ltd (“Meta Model“, “we“, “our” or “us“) is committed to protecting your privacy and handling your personal information responsibly.

We understand the importance of maintaining the confidentiality, integrity and security of the information entrusted to us by our customers, partners and website visitors.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you:

• Visit our website
• Request information
• Download guides, whitepapers or other resources
• Register for webinars or events
• Submit enquiries
• Use our products or professional services
• Engage with our marketing campaigns
• Interact with us through LinkedIn, Microsoft, Google or other platforms

Meta Model complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

About Meta Model
Meta Model Pty Ltd
ABN: 92 6414 43218
Website: https://www.metamodel.com.au
Email: info@metamodel.com.au

Information We Collect
Depending on your interaction with Meta Model, we may collect the following information.
Personal Information
• First Name
• Last Name
• Business Email Address
• Mobile Number
• Company Name
• Job Title
• Country
• State or Province
• Business Address (where applicable)

Business Information
Where relevant, we may collect information including:
• Cloud platform (AWS, Microsoft Azure, Google Cloud or Multi-Cloud)
• Estimated cloud spend
• Current cloud environment
• FinOps maturity
• Digital transformation objectives
• Cloud optimisation priorities
• Budget timeframes
• Project requirements
• Business challenges

Technical Information
When visiting our website we may automatically collect:
• IP address
• Browser information
• Device type
• Operating system
• Pages visited
• Referring website
• Session activity
• Cookie identifiers

How We Collect Information
Information may be collected when you:
• Complete a contact form
• Download a guide or whitepaper
• Register for an event
• Subscribe to our newsletter
• Request a consultation
• Schedule a meeting through Calendly
• Contact us by email or telephone
• Participate in surveys
• Engage with our LinkedIn advertising
• Visit our website

How We Use Your Information
Meta Model may use your information to:
• Respond to enquiries
• Deliver requested resources
• Schedule meetings and demonstrations
• Provide consulting services
• Deliver FinOps assessments
• Support cloud migration and optimisation projects
• Improve customer experience
• Personalise communications
• Send newsletters and product updates
• Conduct market research
• Improve our website
• Analyse campaign performance
• Comply with legal obligations

Marketing Communications
If you request information, download content or engage with our services, we may contact you regarding:
• Cloud Cost Optimisation
• FinOps Services
• AWS Solutions
• Microsoft Azure Solutions
• IBM Cloudability
• Cloud Governance
• Digital Transformation
• Artificial Intelligence
• Industry Events
• Product Updates
• Educational Resources
You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Cookies
Our website uses cookies and similar technologies to improve user experience.
Cookies help us:
• Remember preferences
• Measure website performance
• Understand visitor behaviour
• Improve marketing campaigns
• Deliver relevant content
You can disable cookies within your browser settings.

Analytics & Marketing Technologies
Meta Model may use technologies including:
• Google Analytics
• Google Tag Manager
• LinkedIn Insight Tag
• Microsoft Clarity
• Microsoft Advertising
• Calendly
• CRM platforms
• Marketing automation platforms
These technologies help us understand website usage and improve our marketing activities.

LinkedIn Lead Generation Forms
If you submit information through LinkedIn Lead Gen Forms, your information will be transferred securely to Meta Model.
The information provided will only be used for purposes outlined within this Privacy Policy.

Third Party Service Providers
Meta Model may work with trusted service providers including:
• Amazon Web Services (AWS)
• Microsoft Azure
• IBM
• IBM Cloudability
• Calendly
• Google
• Microsoft
• LinkedIn
• CRM Providers
• Marketing Automation Platforms
These organisations process information only where necessary to deliver services on our behalf.

Sharing Your Information
Meta Model does not sell your personal information.
We may disclose information where necessary to:
• Deliver requested services
• Work with authorised delivery partners
• Meet legal obligations
• Protect our legal rights
• Support audits or compliance activities

International Data Transfers
Some service providers used by Meta Model operate internationally.
Where information is transferred outside Australia, we take reasonable steps to ensure appropriate safeguards are implemented to protect your information.

Information Security
Meta Model implements appropriate administrative, technical and organisational safeguards including:
• Encryption
• Secure cloud infrastructure
• Role-based access controls
• Multi-factor authentication
• Secure backups
• Continuous monitoring
• Security logging
Although reasonable security measures are implemented, no electronic transmission can be guaranteed to be completely secure.

Data Retention
We retain personal information only for as long as necessary to:
• Deliver services
• Maintain business records
• Meet legal obligations
• Resolve disputes
• Enforce agreements

When no longer required, information is securely deleted or anonymised.

Your Rights
Subject to applicable law, you may request to:
• Access your personal information
• Update incorrect information
• Correct inaccurate records
• Withdraw marketing consent
• Request deletion of personal information where legally permitted

Requests may be submitted by contacting us.

Privacy Complaints
If you believe your privacy has been breached, please contact Meta Model first.
Email: info@metamodel.com.au

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au

Children’s Privacy
Meta Model’s services are intended for business and professional users.

We do not knowingly collect personal information from individuals under the age of 16.

Changes to this Privacy Policy
We may update this Privacy Policy periodically.

The latest version will always be published on our website.

Contact Us
Meta Model Pty Ltd
Website: https://www.metamodel.com.au
Email: info@metamodel.com.au
LinkedIn : https://www.linkedin.com/company/meta-model-pty-ltd